We Use a Airmail, EMS, ITPS or RMS postal depending on product selected and your choice in the shopping cart.
Typical delivery times are not a guarantee, especially with postal services that can have delays in their networks from time to time.
| Airmail | 14 - 18 working days | |
| EMS | 7 - 14 working days | |
| ITPS | 5 - 12 working days | |
| RMS | 7 - 21 working days |
EU parcels are dispatched from within EU via Tracked Courier.
| Standard | 4 - 6 working days | |
| Express | 2 - 3 working days | |
Packages are generally dispatched within 2 days after receipt of payment.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Whichever shipment choice you make, we will provide you with a link to track your package online. Boxes are amply sized and your items are well-protected.
Confirmation Emails
We like to keep you updated. Once you place an order, the system automatically emails you an order confirmation. Please check the details carefully, particularly your delivery address, and let us know quickly if anything needs correcting. We jump on the orders and get them out the door fast so let us know before your package leaves our hands. We have no way of knowing if your address is valid so your package will go to whatever address shows on the order. We will do everything we can to intercept and correct mistakes on orders but, unfortunately, can't guarantee it. We will check your order for payment, docs (scripts, IDs etc) and that it complies with the Custom regulations of the destination country and send you a note via email advising if anything is missing. Please look for those and check your spam box if you don't get one telling you the order has gone to dispensing. If you don't get that confirmation then the order is "held" pending some correction. Once we get tracking back from the shipper we enter it into the system and the system automatically sends you a shipping confirmation. The tracking number is a link to see your package in transit. EMS/ITPS/RMS postal takes a few days for the package to get its first scan and show data.
Missed Deliveries and Return to Sender
Occasionally we have customers who miss their deliveries and notices that their package is waiting with the postal service. After a period of time they may be "returned to sender". Its very important that you put your correct address on your order including any apartment numbers. Incorrect or incomplete addresses will mean extra expense and time to get your order. Once we can see clearly that the package is being returned undelivered to us you will be able to order again straight away. We do not do cash refunds if you miss your order.
Change of Address for Delivery
Check your address is absolutely correct and complete BEFORE you hit the "Submit Order" button. Changes to addresses are not always successful later. Do not forget to put your unit/apartment number as well as building/house number, street name, suburb and correct post/zip code. You are responsible for making sure the address on your order is accurate. The system sends you an order confirmation so please check that carefully and make sure the details will get your package through to you. The address on the order is the official address but, as a courtesy, we may try and alter the address that goes to shipping to create the label. We usually get packages out as fast as possible so you will need to be quick. If we manage to get an address change then it is the label on the package with the new details. With postal services once its posted no changes are possible.